Half a day gone
Someone on the team physically walks to DHL or the post office every week. With no negotiated rate.
Coming soondashboard in the works
Your shipping department, without having a shipping department.
We pick up at your office, handle the international leg and bring you signed proof of delivery. One human contact, one dashboard for everything, one invoice at the end of the month.
No fixed fees · Pay per shipment · Monthly invoicing
50+ countriesA human contactSigned proof on every deliveryBarcelona
The problem
Running international shipping is not your team's job.
No traceability
Scattered emails, tracking numbers on sticky notes. Nothing in one place.
Nobody picks up
When something goes wrong you are stuck in a call centre. No real contact.
How it works
Four steps. No learning curve.
From “I need to send this” to “delivered, signed for” without leaving your office.
STEP 01
Account set up
A 15-minute call and you are done. We give you access to the dashboard.
STEP 02
You request a pickup
From the dashboard or over WhatsApp. Your call.
STEP 03
We collect
We come to your office the same day (if you ask before noon).
STEP 04
Signed delivery
Proof of delivery uploaded to your dashboard automatically.
The dashboard
Every shipment. One place.
Live status, proof of delivery, monthly summary. No spreadsheets, no digging through old emails.
app.acaciacargo.com /envios
Interactive preview — try the filters.
Why Acacia
On your own vs. with Acacia.
Same Tuesday. Two very different ways to spend it.
Without Acacia
The same Tuesday.
- 21 carriers, 21 portalsA different username and password per carrier. Tracking lost between browser tabs.
- Scattered emails at 09:14DHL wants a document, the post office flags a failed delivery. You forward, your client waits.
- Surprise customsA charge that shows up after dispatch. You decide on the spot whether to pay it or lose the shipment.
- No annual contract, no fixed rateEvery shipment is a fresh quote. The price depends on the day and on whoever answers.
With Acacia
The same Tuesday.
- One dashboard, every shipmentYour team sees status, ETA and tracking on a single screen. No login per carrier.
- One human contactThe same team collects, handles and delivers. WhatsApp, not web forms.
- Charges itemised before you signCustoms accounted for in the quote. No surprises at destination.
- Agreed rate, monthly invoiceOnboarding in 48h. Same price every week, a dedicated account manager.
Who it's for
Built for teams that send documents without having a logistics department.
Immigration law firms
Client paperwork back to the country of origin, apostilles, powers of attorney.
Consulates
Regular shipments to ministries, missions and citizens.
Immigration consultancies
Visa files, family reunification, citizenship paperwork.
Notaries
Deeds, certified copies, signed documents.
Legal advisers
International contracts, corporate paperwork.
Administrative agencies
International filings for foreign clients.
Corridors where we are strongest
PH
Philippines
7–14 days
Manila · Cebú · Davao
LatAm
Latin America
5–10 days
Bogotá · México · Lima
MA
Maghreb
3–6 days
Rabat · Casablanca · Argel
AF
Sub-Saharan Africa
6–12 days
Lagos · Dakar · Nairobi
Plus 50+ more countries. We work with the major international carriers.
Pricing
No retainers. No lock-in.
You pay per shipment at negotiated rates. One consolidated invoice a month. No minimums, no volume commitment.
Tailored quote
What would it cost for your volume?
Tell us how many shipments you send a month and we come back with a concrete estimate within 24h.
FAQ
Frequently asked questions.
Operations
More than 50 countries. We specialise in the Philippines, Latin America and the Maghreb — those are the corridors where we have the most volume and the best transit times.
Every shipment is insured up to €500 by default. If something goes wrong we handle the claim with the carrier and compensate you in full without waiting for the claim to resolve — so you are not the one carrying the conflict in front of your own client.
No. You pay for each shipment you send, with no retainers and no commitments. If you send nothing in a given month, you pay nothing.
15 minutes. One call, we set the account up and, if you need it, the first shipment is collected that same day.
Right now office pickup covers Barcelona city and its metropolitan area. Elsewhere in Spain we arrange shipments with carrier pickup. Write to us and we will look at it.
DHL Express, FedEx, UPS and Correos Express depending on the corridor. We pick whichever gives the best time/price for that specific destination, not the one paying us commission.
Security and confidentiality
A signed NDA is available, chain of custody is documented with timestamps at every point, and dashboard access is limited to the members of your account that you authorise.
Yes, a standard NDA is available within 48h. If you have your own template we review it and sign it.
Yes. Reinforced chain of custody for sensitive documents: transport in a locked case, photo-by-photo traceability on request, delivery in person only, to a verified recipient.
Invoicing
One consolidated monthly invoice on the first working day of the following month. A single PDF with every shipment of the month, VAT itemised, exportable to your system.
Yes. With a valid EU VAT number we issue an intra-community invoice without Spanish VAT.
Yes, that is the default. One PDF per account per month. If you need invoicing per shipment or per end client, that can be configured too.
Dashboard and team
Yes, roles are configurable: administrator, operator (creates shipments), viewer (read only). Logs are recorded per user.
The dashboard is responsive web and works on mobile without a native app. A dedicated PWA is in the works.
Yes, PDF and CSV export of the monthly history and of individual shipments (with signed proof and metadata).
Support
A reply within 2h during mainland Spain business hours (Mon–Fri · 09:00–14:00 and 16:00–19:00). Urgent issues over WhatsApp get an answer in under 1h. There is no call centre.
Yes — ES / EN / native Filipino. Support runs in the client's language.
Another question?
Message us on WhatsApp — we usually reply in under an hour.
Next step
Let's talk.
15 minutes, no strings attached.
No fixed fees · Pay per shipment · Monthly invoicing